The Juno Beach Centre is seeking a Visitor Services Manager for its museum in Courseulles-sur-Mer, in France, within a French/Canadian team of less than 15 people, including 7 Canadian guides.
Reporting to the Director of the Centre, the Visitor Services Manager is generally responsible for the visitor services of the Juno Beach Centre, guaranteeing optimal quality of service and visitor satisfaction, which notably includes the management of the guide program, the day to day management of the guide team (7 guides yearly), visitor interaction on site and on all relevant online platforms, and the management of daily cash operations.
The Visitor Services Manager is amicable, approachable and dynamic, motivated by experience in similar roles, equipped with a sense of leadership and public relations. They have knowledge in customer service, team management, history and interpretation. They show great diplomacy in intercultural relations. The ability to fluently communicate, read, and write in both of Canada’s official languages is essential for this job.
The Visitor Services Manager has a vision for the memorial mission of the JBC and is driven to provide excellent customer service in order to create an experience that rises to the challenges faced by museums in the twenty-first century. The Visitor Services Manager is committed to the high quality of visitor services that make the Juno Beach Centre a “Destination of Distinction” and a “Pilgrimage Destination”
Date to start: May 1, 2020
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